Shipping policy

PROCESSING TIME

All in-stock orders in business days are usually processed and shipped within 1-3 business days of order placement. Orders are not shipped or delivered on weekends or observed holidays. Orders placed on these days will be processed after the following business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order or merchandise cannot be shipped, we will contact you via email to inform you of the reason.

 

DELIVERY METHODS

Domestic orders include all orders within the 50 United States & territories will ship via

USPS Priority Mail :

From 2 to 4 business days delivery for items in stock. 

 

LOST PACKAGES

After the order is shipped out, Nails By Ryoko LLC does not take any responsibility for undelivered/missing packages. There is no warranty on undelivered items. Any lost or any other inconvenience situation the customer will face must be solve by the customer.

 

DAMAGES & DEFECTIVE ITEMS

Customers must report missing & defective items within 7 days of product arrival. Missing items include items that are not included in the original package and not noted on the invoice. Defective items include goods damaged due to mishandling during shipping and new goods with notable defect.
Any claims received after 7 days of product delivery are subject to refusal. Missing & defective product reports received after 30 days will be denied.
Please save all packaging materials and damaged goods for filing a claim.
SHIPMENT TO THE WRONG ADDRESS
Always customer is responsible for provide the correct shipping address on any order. Nails By Ryoko LLC will not be able to help any types of support required due to incorrect shipping address.

If an item is returned due to an address mistake by the customer, the customer is responsible for the shipping charges to re-ship the item to the correct address. If an item is returned due to the mistake of Nails By Ryoko LLC, Nails By Ryoko LLC will cover the shipping cost to re-ship the item.

 

INTERNATIONAL SHIPPING

Unfortunately, we are not offering shipping outside of the U.S. at this time.